Frequently Asked Questions (FAQ)

On this page, you will find the answers to questions we are often asked by our customers about indoor playground equipment, trampoline park and ninja course.We hope they are useful.If you are looking for other information about Our Company or Products, please Contact our sales department. We will be happy to help you.

Q

Can I get your catalog?

Yes, we are happy to provide our product catalog, which includes a wide range of equipment such as slides, climbing structures, and Commercial Swing Sets. Please contact our sales staff to receive it.

Q

How long is the delivery time?

We can usually complete a full set of outdoor playground equipment or a Commercial Swing Set within 20–30 days after receiving the deposit and confirming the design scheme. Since delivery time may vary depending on product scale and the degree of customization, the final delivery date will be confirmed according to the actual situation.

Q

What are your advantages in helping me with a project plan?

KanBeiPlayground offers a complete supply chain system, strong industry expertise, stable logistics routes, innovative product designs, and extensive experience in large-scale projects. Whether it’s a full playground or a Commercial Swing Set, we ensure high-quality, customized solutions delivered efficiently and reliably.

Q

Warranty?

Comprehensive coverage for defects and quality issues, including parts and labor.

Q

Certifications?

Our playgrounds meet ASTM, EN, ISO, and other international safety standards.

Q

Maintenance guidance?

We provide instructions and support to keep playgrounds safe and well-maintained.

Q

Eco-friendly options? 

We offer sustainable designs using responsibly sourced or recycled materials.

Q

Lead time?

Typically a few weeks to a few months, depending on complexity.

Q

Installation services?

Yes, we handle everything from site prep to assembly.

Q

Suitable ages?

We cater to all children, from toddlers to teens, with separate zones for mixed-age groups.

Q

Safety measures?

Non-slip surfaces, rounded edges, and secure fastenings are all standard.

Q

Materials?

High-quality metals, plastics, and treated wood for long-lasting durability.