Frequently Asked Questions (FAQ)

On this page, you will find the answers to questions we are often asked by our customers about indoor playground equipment, trampoline park and ninja course.We hope they are useful.If you are looking for other information about Our Company or Products, please Contact our sales department. We will be happy to help you.

Q

How long does it take to receive a ninja course plan or design?

Typically, it takes 3 working days for a standard playground design. Larger or more complex projects may require more time.

Q

How much does it cost to create a customized ninja course design?

Basic 3D designs are free using our standard models. For complex or fully customized models, design fees start from USD 500, ensuring commitment from both parties.

Q

Can we choose the color of the playground equipment?

Yes! We offer a wide range of colors. Please contact our sales team to see all available options.

Q

What are your ninja course playground trade terms, payment terms, and delivery time?

Trade terms: EXW, FOB, CFR, CIF, DDU, DDP are all accepted
Payment terms: 30% T/T deposit, balance before loading; Trade Assurance via Alibaba; L/C at sight for large orders; Western Union, PayPal, credit card, or cash for small or trial orders
Delivery time: Typically 15–30 working days, depending on order quantity and project size

Q

Does Kanbei Playground provide ninja course installation?

Yes. We offer installation services through our fully trained and insured teams. Alternatively, you may use your own team with our detailed installation drawings. Installation costs are calculated separately.

Q

Can you arrange shipping?

Yes. Kanbei provides complete ninja obstacle course shipping solutions to your seaport or direct address, offering a convenient one-stop service.

Q

How long does it take to manufacture a ninja course?

We typically require 3–7 working days for design and 25–45 days for production. When shipping by sea, please allow an additional 25–35 days for delivery. Overall, you can expect to receive your equipment within 1.5–2.5 months.

Q

How to clean soft play equipment​?

You can use a soft, clean rag dipped in warm water to clean the areas that children often touch (e.g., slides, ball pool edges, etc.). Or use baby products special disinfectant solution such as PH neutral cleaner spray the surface, leave it for 1-2 minutes and then wipe dry. Avoid using strong acid and alkali cleaners to prevent corrosion of the surface material.

Q

How much does soft play equipment cost?

Soft play equipment price is mainly determined by the venue size and whether it is customized or not. If it is just a modular soft play, then the price will be relatively cheaper. If it is customized according to a specific theme and style, the price will be more expensive. For standard modular designs, prices are generally more affordable: 50–100 sqm: approximately $3,000 – $10,000 100–200 sqm: approximately $10,000 – $20,000 200–300 sqm: approximately $20,000 – $30,000 500+ sqm: approximately $40,000 – $60,000+ For custom designs, with tailored styles, colors, or IP elements, the cost will be higher: 50–100 sqm: approximately $5,000 – $15,000 100–200 sqm: approximately $15,000 – $30,000 200–300 sqm: approximately $30,000 – $50,000+ 500+ sqm: approximately $60,000 – $100,000+

Q

How do I start my soft play business?

First, you need to do market research and define your target users. Secondly, you need to make a business plan and allocate the budget reasonably. Then you need to have a site to install the soft play equipment. Finally you can contact professional soft play equipment manufacturers to help you free design and give you inspiration and advice. If you are purchasing for family, then you just need to own a site. If you still have questions about this, you can contact our playground professionals to answer them for you.

Q

Indoor or outdoor?

We design trampoline parks for both indoor and outdoor locations.

Q

Do you provide maintenance?

Yes, we offer maintenance and support to ensure long-term safety and fun.