Frequently Asked Questions (FAQ)

On this page, you will find the answers to questions we are often asked by our customers about indoor playground equipment, trampoline park and ninja course.We hope they are useful.If you are looking for other information about Our Company or Products, please Contact our sales department. We will be happy to help you.

Q

Customizable?

Every outdoor playground can be fully customized.

Q

Are they weather-resistant?

Yes, we use materials built to withstand the elements, keeping playgrounds safe and durable.

Q

What types are available?

Traditional structures, themed playgrounds, and adventure parks—tailored to your space and vision.

Q

What kind of design support do you offer?

Our design team provides:

3D renderings
Custom layouts
Engineering drawings
Bill of Materials (BOM)
This ensures clients can fully visualize their playground before production.

Q

What is your warranty policy for commercial playground equipment?

We provide a comprehensive warranty covering manufacturing defects, durability, and safety performance. Warranty terms and maintenance requirements are clearly listed in the TDF.

Q

Can you provide references or examples of previous commercial playground projects?

Yes.We can provide case studies, client references, and engineering drawings from previous projects upon request.

Q

What certifications does your commercial playground equipment have?

Our equipment meets international standards and is certified under:

ASTM (American Standards for Testing and Materials)
EN1176 (European Safety Standards for Playground Equipment)
CSA (Canadian Standards Association)
Compliance documents are included in the safety compliance certificates section of the TDF.

Q

How can clients maintain their commercial playground equipment?

We provide a maintenance guide with every project, including:

Routine inspection checklists
Maintenance schedules
Guidance on replacing worn parts
Cleaning recommendations for powder-coated and HDPE surfaces

Q

Are there eco-friendly options for commercial playground equipment?

Yes. We use sustainable and recyclable materials such as HDPE and eco-friendly coatings. Our production process minimizes waste while ensuring long-lasting, safe designs.

Q

What is the lead time for ordering commercial playground equipment?

Lead time varies by project size and complexity. On average, production and delivery range from 6 to 12 weeks, including time for BOM (Bill of Materials) preparation and safety testing.

Q

Do you provide installation services for commercial playground equipment?

Yes. We provide complete installation services and supply a step-by-step installation manual. For clients who prefer to install the equipment themselves, we provide engineering drawings, inspection checklists, and load capacity guidelines within the TDF.

Q

What age groups is your commercial playground equipment designed for?

We design equipment suitable for toddlers (1–3 years), children (3–12 years), and even teenagers (12+ years). Each age range follows specific fall height and safety surfacing guidelines.